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Setting up a business involves complying with a range of legal requirements. Find out which ones apply to you and your new enterprise.

Every business needs to be aware of its obligations under minimum wage and equal pay laws, as well as recent pensions auto-enrolment changes.

What particular regulations do specific types of business (such as a hotel, or a printer, or a taxi firm) need to follow? We explain some of the key legal issues to consider for 200 types of business.

While poor governance can bring serious legal consequences, the law can also protect business owners and managers and help to prevent conflict.

You must comply with legal restrictions on employees' working hours and time off, or risk claims, enforcement action and even prosecution.

The right employment policies are an essential part of effective staff management. Make sure any policy is clear and well communicated to employees.

Whether you want to raise finance, join forces with someone else, buy or sell a business, it pays to be aware of the legal implications.

While sick employees need to be treated fairly, you need to ensure that 'sickness' is not being used as cover for unauthorised absence.

Marketing matters. Marketing drives sales for businesses of all sizes by ensuring that customers think of their brand when they want to buy.

Most pregnant employees are entitled to maternity leave and maternity pay, while new fathers are entitled to paternity leave and paternity pay.

Commercial disputes can prove time-consuming, stressful and expensive, but having robust legal agreements can help to prevent them from occurring.

As well as undermining morale, illegal discrimination can lead to workplace grievances. Employee discrimination is covered by the Equality Act 2010.

Whether your business owns or rents premises, your legal liabilities can be substantial. Commercial property law is complex, but you can avoid common pitfalls.

Home, remote and lone workers are becoming increasingly commonplace. Key issues include communication and how to manage and motivate people remotely.

With information and sound advice, living up to your legal responsibilities to safeguard your employees, customers and visitors need not be difficult or costly.

The right approach to consulting with and providing information to your employees can improve employee motivation and performance.

As information technology continues to evolve, legislation must also change. It affects everything from data protection and online selling to internet policies for employees.

Disciplinary and grievance issues can be a major burden to employers. Putting in place and following the right procedures is essential.

Following the right dismissal and redundancy procedures helps protect your business and minimise the risk of a legal dispute at tribunal.

Intellectual property (IP) isn't solely relevant to larger businesses or those involved in developing innovative new products: all products have IP.

Employment tribunal claims are a worrying prospect for any employer. A tribunal case is a no-win situation – even if the claim is unjustified.

Knowing how and when you plan to sell or relinquish control of your business can help you to make better decisions and achieve the best possible outcome.

From bereavement, wills, inheritance, separation and divorce to selling a house, personal injury and traffic offences, learn more about your personal legal rights.

Callers complain on Twitter over HMRC delays

11 September 2015

Callers complain on Twitter over HMRC delaysThousands of people have taken to social media in the past year to complain about the time they have had to spend waiting to speak to someone at HMRC, the UK's tax authority.

New analysis from Citizens Advice has found that frustrated callers tweeted HMRC over 11,500 times in the past 12 months to complain about long phone line queues.

While official figures suggest an average wait of ten minutes, the study from Citizens Advice shows many people are waiting longer. The average wait was 47 minutes; one person tweeted that they had tried to get through to HMRC on four occasions and waited an hour each time.

Citizens Advice looked at complaints made to the @HMRCgovuk Twitter account between September 2014 and August 2015, after people seeking help from the charity reported that they had not been able to get through to HMRC on the phone. The charity has helped with 295,000 HMRC-related queries in the past 12 months.

Three out of four of these cases specifically relate to tax credits, the others include income tax, National Insurance Contributions and Child Benefit. In addition, every month 67,000 people visit the tax credit pages of the Citizens Advice website making it the third most visited section of the site.

HMRC phones lines are 0300 numbers meaning calls are charged at the same rate as a standard landline call. If a person is waiting 47 minutes it could cost them £4.66.

Gillian Guy, Citizens Advice chief executive, said: "People are paying the price for not getting through to HMRC. From fines for not completing a tax return in time to under or overpayments for tax credits, people can be left out of pocket because they cannot speak to HMRC on the phone."

She added: "We have consistently raised this issue with the Government. But evidence from across the Citizens Advice service, and our new research, shows HMRC is still failing to provide a timely service."

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