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Establishing a successful recruitment process and clear written employment contracts for new employees can have a major impact on your business.

Every business needs to be aware of its obligations under minimum wage and equal pay laws, as well as recent pensions auto-enrolment changes.

You must comply with legal restrictions on employees' working hours and time off, or risk claims, enforcement action and even prosecution.

The right employment policies are an essential part of effective staff management. Make sure any policy is clear and well communicated to employees.

While sick employees need to be treated fairly, you need to ensure that 'sickness' is not being used as cover for unauthorised absence.

Most pregnant employees are entitled to maternity leave and maternity pay, while new fathers are entitled to paternity leave and paternity pay.

As well as undermining morale, illegal discrimination can lead to workplace grievances. Employee discrimination is covered by the Equality Act 2010.

Home, remote and lone workers are becoming increasingly commonplace. Key issues include communication and how to manage and motivate people remotely.

The right approach to consulting with and providing information to your employees can improve employee motivation and performance.

Disciplinary and grievance issues can be a major burden to employers. Putting in place and following the right procedures is essential.

Following the right dismissal and redundancy procedures helps protect your business and minimise the risk of a legal dispute at tribunal.

Employment tribunal claims are a worrying prospect for any employer. A tribunal case is a no-win situation – even if the claim is unjustified.

Small businesses forced to adapt as shoppers reject cash

29 June 2021

Cash-only small firms risk losing customers if they don't offer alternative payment options, a new study finds.

Payment methods have become a key factor during the pandemic as new research reveals that six in ten shoppers (61%) say they now use less cash because of hygiene fears. What's more, one in five people (20%) say they would be put off from using a small business if they could only pay in cash.

These are the findings of a new survey conducted by Opinium on behalf of QR-code based payment and invoicing app, tomato pay. The research also indicates that more than half (53%) of cash-only businesses have lost customers in the past year because they don't offer alternative payment options. Overall, a third (35%) of shoppers say they choose where to shop based on the availability of non-cash payment options.

However, while cash-only small businesses know they are risking losing customers by only accepting cash payments, 42% say they find it difficult to justify the costs of offering contactless card payments while half (50%) say they have concerns about security.

Nicholas Heller, founder and ceo of tomato pay, said: "Community has never been as important as it is today and watching the business and sole trader community struggle throughout the pandemic has spurred many of us to support our local communities and businesses, but people still want to be able to pay how they choose."

There are alternatives to contactless card payments, including QR-code based payments. In fact, the research found that 42% of people said it would be far easier to make a payment if all they had to do was scan a QR code.

"Many small businesses can't justify the costs of offering card payments, but there is clear support for QR-code based payments which are far cheaper for small businesses to implement, with four in ten people saying they'd find it easier to pay a small business using a QR code," said Heller.

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