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Establishing a successful recruitment process and clear written employment contracts for new employees can have a major impact on your business.

Every business needs to be aware of its obligations under minimum wage and equal pay laws, as well as recent pensions auto-enrolment changes.

You must comply with legal restrictions on employees' working hours and time off, or risk claims, enforcement action and even prosecution.

The right employment policies are an essential part of effective staff management. Make sure any policy is clear and well communicated to employees.

While sick employees need to be treated fairly, you need to ensure that 'sickness' is not being used as cover for unauthorised absence.

Most pregnant employees are entitled to maternity leave and maternity pay, while new fathers are entitled to paternity leave and paternity pay.

As well as undermining morale, illegal discrimination can lead to workplace grievances. Employee discrimination is covered by the Equality Act 2010.

Home, remote and lone workers are becoming increasingly commonplace. Key issues include communication and how to manage and motivate people remotely.

The right approach to consulting with and providing information to your employees can improve employee motivation and performance.

Disciplinary and grievance issues can be a major burden to employers. Putting in place and following the right procedures is essential.

Following the right dismissal and redundancy procedures helps protect your business and minimise the risk of a legal dispute at tribunal.

Employment tribunal claims are a worrying prospect for any employer. A tribunal case is a no-win situation – even if the claim is unjustified.

Small firms face consumer spending downturn

27 September 2022

New research suggests that almost half of British consumers are unable to maintain their current lifestyle due to the rising cost of living and many are changing brands and making cut-backs as a result.

A new poll conducted by SurveyMonkey for Momentive has found that 74% of UK consumers say that inflation will have a major impact on their personal spending and 49% don't feel confident they will be able to sustain their lifestyle amidst soaring energy costs and inflation.

The findings also show that 88% of Brits are looking to switch to lower-cost generic products and away from brand names in order to cut costs. In fact, 32% of those polled described themselves as "thrifty" and a further 11% said they were "penny pinchers".

Eating out is taking a hit, with 49% of Brits saying that they are cutting back on dining at restaurants; 86% of consumers also say they now prioritise lower cost items when it comes to shopping.

Priyanka Carr, coo of Momentive (maker of SurveyMonkey), said: "Our research shows a distinct change in consumer spending habits as a result of ongoing economic uncertainty and rising costs. Consumers are really struggling at this time to even put food on tables and therefore pivoting pricing strategies and increasing offers will be crucial [for businesses] not only for ongoing success but to remain relevant."

These findings are supported by the latest research conducted by Ello Group, which has found that 40% of UK shoppers have had to scale back their spending and 17% have already switched supermarkets to save on rising food prices. The findings also show that 41% of consumers are spending less on out-of-home experiences, such as eating out, and 24% have cancelled subscriptions.

Michael Kalli, managing director of Ello, said: "We know rising costs are impacting brand loyalty and some consumers feel they have no option but to shop around as their disposable incomes get squeezed even tighter … Consumers have been left with no choice but to scale back where they're spending their hard-earned cash - and in some cases switch from the brands they know and love.

"All in all, it's essential brands showcase they understand the wants and needs of their customers if they want to maintain meaningful connections with them, particularly in the current landscape."

In a double whammy for small businesses, it seems that employee mental health is also becoming a more worrying issue. The 2022 UK SME Risk Report, published this week by Marsh, has found that 49% of SMEs say that employee mental health and wellbeing is a key risk, up from 30% in 2021 when COVID-related risks were dominant.

Written by Rachel Miller.

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