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Establishing a successful recruitment process and clear written employment contracts for new employees can have a major impact on your business.

Every business needs to be aware of its obligations under minimum wage and equal pay laws, as well as recent pensions auto-enrolment changes.

You must comply with legal restrictions on employees' working hours and time off, or risk claims, enforcement action and even prosecution.

The right employment policies are an essential part of effective staff management. Make sure any policy is clear and well communicated to employees.

While sick employees need to be treated fairly, you need to ensure that 'sickness' is not being used as cover for unauthorised absence.

Most pregnant employees are entitled to maternity leave and maternity pay, while new fathers are entitled to paternity leave and paternity pay.

As well as undermining morale, illegal discrimination can lead to workplace grievances. Employee discrimination is covered by the Equality Act 2010.

Home, remote and lone workers are becoming increasingly commonplace. Key issues include communication and how to manage and motivate people remotely.

The right approach to consulting with and providing information to your employees can improve employee motivation and performance.

Disciplinary and grievance issues can be a major burden to employers. Putting in place and following the right procedures is essential.

Following the right dismissal and redundancy procedures helps protect your business and minimise the risk of a legal dispute at tribunal.

Employment tribunal claims are a worrying prospect for any employer. A tribunal case is a no-win situation – even if the claim is unjustified.

Service sector "key" to tackling trade deficit

7 August 2015

Service sector "key" to tackling trade deficitThe UK's service sector is outperforming the manufacturing industry at home but it has yet to take full advantage of overseas opportunities according to analysis by the British Chambers of Commerce.

The annual International Trade Survey from the BCC has found that the service sector offers "untapped potential" to turn around the trade deficit.

It is also warning that the UK is set to miss the Government's target of hitting £1 trillion worth of exports by 2020. Its findings suggest that if the UK continues at current growth rates, this target will not be reached until 2034.

However, while the overall UK trade deficit in 2014 stood at £34bn, the services sector saw its highest ever trade surplus at £86bn - equivalent to 5% of GDP.

The BCC poll of 2,500 businesses has found that only 23% of services firms currently export; a further 17% have either previously traded internationally or are looking to do so in the next two years.

By comparison, 53% of manufacturers surveyed currently export their goods, and an additional 13% have done so previously or plan to do so again.

Even so, the UK currently ranks as the second largest exporter of services in the world behind the United States.

John Longworth, BCC director general, said: "For some time we've been saying that we need a radical change in how we support export businesses. That we are set to miss the export target by 14 years tells us that the radical shift needed has not happened. We cannot continue doing the same things, yet dream of different results. For our part, the BCC will continue to grow our global network, providing practical support to UK businesses of all shapes and sizes around the world."

The results of the BCC survey show that the greatest barriers to exporting among services firms are differences in regulations and standards (27%) and language or cultural differences (26%).

"The Government must take these figures seriously and help exporters to catch up," said Longworth. "Our businesses have the potential to meet the target. They need ongoing support and access to finance to help them thrive on the world stage."

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