Establishing a successful recruitment process and clear written employment contracts for new employees can have a major impact on your business.
Every business needs to be aware of its obligations under minimum wage and equal pay laws, as well as recent pensions auto-enrolment changes.
You must comply with legal restrictions on employees' working hours and time off, or risk claims, enforcement action and even prosecution.
The right employment policies are an essential part of effective staff management. Make sure any policy is clear and well communicated to employees.
While sick employees need to be treated fairly, you need to ensure that 'sickness' is not being used as cover for unauthorised absence.
Most pregnant employees are entitled to maternity leave and maternity pay, while new fathers are entitled to paternity leave and paternity pay.
As well as undermining morale, illegal discrimination can lead to workplace grievances. Employee discrimination is covered by the Equality Act 2010.
Home, remote and lone workers are becoming increasingly commonplace. Key issues include communication and how to manage and motivate people remotely.
The right approach to consulting with and providing information to your employees can improve employee motivation and performance.
Disciplinary and grievance issues can be a major burden to employers. Putting in place and following the right procedures is essential.
Following the right dismissal and redundancy procedures helps protect your business and minimise the risk of a legal dispute at tribunal.
Employment tribunal claims are a worrying prospect for any employer. A tribunal case is a no-win situation – even if the claim is unjustified.
Employment tribunal claims from discontented employees are a worrying prospect for any employer. An employment tribunal case is a no-win situation - even if the claim is completely unjustified.
Claimants must notify Acas before they can proceed with their claim. An Acas conciliator will contact the claimant to offer conciliation. Conciliation is free, voluntary, confidential and impartial.
The conciliator will talk through the dispute with both the employer and employee with a view to resolving the dispute. The process may last for up to one month but can be extended for another 14 days if both parties agree.
Acas figures suggest that three quarters of the cases referred to conciliation are resolved without the claim escalating to an employment tribunal. Any agreement reached through conciliation is legally binding. Where conciliation fails to resolve the disagreement, Acas will issue a certificate and reference number to allow the claimant to proceed with the claim to tribunal.
As the employer you almost always end up paying your own costs. At worst, you face the disruption and costs of the employment tribunal case plus the risk of a substantial award against you.
Fees for making a claim at an Employment Tribunal or Employment Appeals Tribunal were abolished from 26 July 2017, following a ruling by the Supreme Court. If you brought a claim or were ordered to pay costs at an Employment Tribunal or Employment Appeals Tribunal between 29 July 2013 and 26 July 2017, you can now claim a refund, either online, by email or post. Access online refund claim forms and more information on the GOV.UK website.
The best way to avoid employment tribunal claims is to avoid employment disputes. You need to treat employees fairly, making sure that you live up to your side of the contract and avoid discrimination. You also need to ensure that you comply with basic legal requirements in terms of working hours, health and safety, flexible working and so on.
Even so, problems are likely to arise: for example, when employees need to be disciplined, dismissed or made redundant. Proper disciplinary and grievance procedures are essential, helping you resolve problems before they reach an employment tribunal. If a case does reach the employment tribunal, any award against you may be increased if you failed to follow fair procedures.
Aim for a culture of open communication to help avoid employment tribunal claims. Employees who can raise problems informally with their managers, or who trust that any grievance will get a fair hearing internally, are less likely to complain to an employment tribunal. Difficult changes, like redundancies, can be less confrontational if employees are properly consulted and involved.
If early conciliation fails and a dispute escalates to an employment tribunal claim, your first step is to assess the merits of the case. There may be technical reasons why the claim should not succeed: for example, if the claim is not made within three months. If an employment tribunal claim is invalid or very weak, you can apply for a pre-hearing claim to ask for it to be thrown out.
If there is a case to answer, you need to decide your approach. If you do decide to defend an employment tribunal claim, you’ll need to get together all the evidence you need and prepare your case. The employment tribunal procedures then include exchanging information with the other side before the case itself begins.
Employment tribunal cases are less formal than court cases. You can defend an employment tribunal case yourself or be represented by an employment lawyer. Your best option may be to ask an employment specialist to carry out an initial review. This will help you assess the risks and decide what approach to take.